Important - Please read
Our order cut-off point for 1st class Postage & Tracked 2-3 day is 3pm (UK time), Monday to Friday. And the cut-off point for Next Working Day and Saturday deliveries is 6:30pm (UK Time), Monday to Friday. Orders placed over weekends and bank holidays will not be despatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, this does not mean that has been collected by the courier, it indicates that your order is awaiting collection by the courier.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you require any further information regarding Despatch & Deliveries, please e-mail Customer Service through our contact us page here.
Delivery within the UK
Explore the different delivery services you can choose when placing your Dot Vape order online. A free delivery option is available for all UK orders over £50.
Find out the cost, time frames and the countries which we serve. Each country will vary in price and delivery times, please look up your country before ordering.